custom tools : integrated call-scheduling and CRM
Each telesales operator uses a simple-to-use, but powerful, call schedule that has been developed by Distribution Systems.
This ensures full use of live information on prices, stock levels and customer order histories, and helps your telesales staff to work as a team.
- individual performance is monitored by
- number of calls
- success rate
- time between calls
- total sales & profitability
- simple colour-coding indicates:
- late calls
- calls not made
- pick shortages, after order taken
in which case it is simple to call the customer,
and offer a substitution item
- scheduled calls may be transferred to other operators
- incoming calls may be taken by the operator
- direct connection to Tapi compliant switchboards
Working in combination with our rapid order-entry system, integrated call-scheduling helps your telesales operation efficiently handle growing order volumes.